REFUND AND RETURNS POLICY
You can get in touch with us by visiting our FAQ page by clicking here. We will respond within the next working day – Monday to Friday: 9:00 – 18:00. Please be aware that all our e-mails are conducted only in English or Dutch.
Store purchases can be returned and exchange. Please retain your receipt. MØDE is always happy to exchange or refund all item(s) using the original method of payment as long as the item(s) are returned in a resellable condition (with original packaging, tags and/or labels) within 30 days from the date of purchase.
If you do not have your original receipt, we will allow customers to make a like for like exchange for the same item, or for the current value of the item, whichever is lower at the time of return. For example, you can change the size or the colour of an item.
If you wish to return an online purchase via post, please follow the instructions outlined below. Please note we do not offer pre-paid postal returns.
- Ensure the product(s) is in a securely wrapped parcel. Place the returns address label provided on the parcel (PLEASE NOTE THAT THIS LABEL IS NOT FOR THE CARRIER, YOU STILL NEED TO CHOOSE A CARRIER AND PAY FOR THE SHIPPING.) Use the form located here in our FAQ to retrieve our returns address.
- Take the parcel to a Post Office or courier. Ask the Post Office or courier for your proof of posting certificate. The clerk will stamp the proof of posting on dispatch and you should retain this until you receive your refund. Regrettably we can only provide a refund for a lost return once we have been provided with a proof of posting certificate.
It is your responsibility to keep all return receipts, making a shipment by registered mail or by any other means necessary to enable a precise proof of the sending date.
We will refund you in 14 (FOURTEEN) working days from the date on which we receive the returned the product(s) to the specified address (please see above). Any refunds made by us will be made to the method of payment provided when you placed your order and will be subject to Møde their right to withhold amounts for products which are found damaged on return. You will be refunded the amount you paid for the product(s) returned excluding any delivery charges (if appropriate). In other words, we will refund you the cost of the Products but not your delivery charges.
If you decide to return an order that has been purchased with a discount code applied, the amount refunded will be subject to the minimum spend of the discount code. This means that if the items returned bring the remaining total below the minimum spend of the discount code then the discounted amount will be deducted from the refund. For example, a 10€ discount (with a minimum threshold spend of 60€ – excluding the delivery charge) will be removed if the returned product(s) brings the total order value below 60€. Returning an order with a free postage discount (which has not been provided as a code) will not affect the refund value.
Returning an order with a free postage discount (which has not been provided as a code) will not affect the refund value.
You have a right to cancel a contract at any time within 14 (FOURTEEN) calendar days, beginning on the day after you received the product(s) without giving a reason. In this case, you will receive a full refund of the price paid for the product in accordance with our Returns and Cancellation Policy.
The cancellation period will expire after 14 (FOURTEEN) calender days from the day on which you or a third party (of your consent) acquires physical possession of the product(s).
To exercise your rights to cancel a contract, you can inform us lectronically by visiting this FAQ page and complete the contact form available at the bottom of the page (please choose the topic RETURNS – I wish to cancel my contract). If you use this option, we will provide an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by email) without delay.
You can also inform us at POSTBUS of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email) within 14 (FOURTEEN) calendar days from when you are in receipt of your order.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We will make a deduction from the reimbursement for loss in value of any product(s) supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than:
- 14 (FOURTEEN) days after the day on which we are informed about your decision to cancel the contract,
- This delay can be postponed until the day we receive back from you any product(s) supplied or (if earlier) until you provide evidence that you have returned the product(s).
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur fees as a result of the reimbursement.
We may withhold reimbursement until we have received the product(s) back or you have supplied evidence of having sent back the product(s), whichever is the earliest.
You shall send back the product(s) or hand them over to us at POSTBUS without undue delay and in any event not later than 14 (FOURTEEN) days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the products before the period of 14 (FOURTEEN) days has expired. It is not possible to return products to our stores if you wish to cancel your contract.
You will have to bear the direct cost of returning the product(s).
You have a legal obligation to take reasonable care of the product(s) while it is in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. You are only liable for any diminished value of the product(s) resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the product(s).
If you are unhappy with any of your purchases and feel it may be defective due to a manufacturing fault, please do get in contact with us through our contact from (select topic: PRODUCT RECEIVED – my item is faulty). Please do provide as much information as possible concerning the product and the order.
If you are a consumer and return a defective Product to us (which must be by post) we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case within 30 days of the day we confirmed to you via email that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
Need help?
Contact us at support@moderotterdam.com for questions related to refunds and returns.
